XEELA FITNESS 30-DAY MONEY-BACK GUARANTEE TERMS

XEELA FITNESS 30-DAY MONEY-BACK GUARANTEE

Effective Date: 9/7/2026

These 30-Day Money-Back Guarantee Terms (“Guarantee Terms”) apply only to customers who purchase a qualifying Xeela Fitness monthly or annual subscription through a quiz, promotional flow, or offer page that expressly includes the Xeela 30-Day Money-Back Guarantee (“Qualifying Offer”).

This Guarantee does not apply to subscriptions purchased through the general Xeela Fitness app, website, or any other purchase flow unless the 30-Day Money-Back Guarantee was expressly presented as part of that specific offer before purchase.

1. The 30-Day Money-Back Guarantee

We want customers who receive this offer to give their Xeela Fitness program a genuine opportunity.

If you purchase a Qualifying Offer, fully complete at least five (5) workouts within your first thirty (30) calendar days, make a good-faith effort to follow the nutrition guidance provided through your Xeela Fitness program, and are not satisfied with your experience or results, you may request a full refund of the amount paid for your qualifying subscription purchase.

The five required workouts do not need to be completed on consecutive days. They may be completed at any time during the applicable 30-day period.

This Guarantee applies to qualifying monthly and annual subscription purchases.

Individual fitness, wellness, body composition, weight-loss, and other results vary from person to person. This Guarantee is a money-back satisfaction commitment and does not constitute a promise or guarantee that any particular fitness, weight-loss, body composition, health, or other physical result will be achieved.

2. Eligibility Requirements

To qualify for a refund under the Xeela 30-Day Money-Back Guarantee, all of the following requirements must be satisfied:

  1. Qualifying Purchase. Your subscription must have been purchased through a quiz, promotional flow, or other offer that expressly displayed the Xeela 30-Day Money-Back Guarantee before purchase.

  2. 30-Day Request Period. Your refund request must be submitted within 30 calendar days of your original qualifying purchase date.

  3. Minimum Workout Requirement. You must have fully completed at least five (5) workouts through your Xeela Fitness account within the applicable 30-day period.

  4. Workout Completion. Starting, opening, previewing, or partially completing a workout does not count toward the five-workout minimum. A workout must be recorded as fully completed through the Xeela Fitness app to count toward eligibility.

  5. Workout Timing. The five completed workouts do not need to occur on consecutive days. All qualifying workouts must be completed after the qualifying purchase and within the applicable 30-day guarantee period.

  6. Nutrition Commitment. You must make a good-faith effort to follow the nutrition guidance provided as part of your Xeela Fitness program during the applicable 30-day period.

  7. Refund Statement. Your refund request must include a written statement clearly requesting a money-back refund and briefly explaining why you are not satisfied with your Xeela Fitness experience or results.

  8. Account Verification. You must provide sufficient information for Xeela to identify your account and qualifying purchase, including the email address associated with your Xeela Fitness account and, if requested, your order, receipt, or transaction information.

  9. Verification of Eligibility. Xeela will verify eligibility for the 30-Day Money-Back Guarantee using account, subscription, workout-completion, and activity records available through the Xeela Fitness app and its backend systems. These records may be reviewed by authorized members of Xeela’s app, development, customer care, operations, or other appropriate teams. To qualify, Xeela’s records must confirm that you fully completed at least five (5) workouts within the applicable 30-day period.

Xeela may review additional account or technical information reasonably necessary to confirm that a refund request satisfies these Guarantee Terms. If you believe a qualifying workout was completed but was not properly recorded due to a technical issue, you may include that information in your refund request for further review.

3. How to Request a Refund

To request a refund under this Guarantee, you must email:  customercare@xeelafitness.com

Your request must be received within 30 calendar days of your original qualifying purchase date.

Your refund request must include:

  • the full name and email address associated with your Xeela Fitness account;

  • a clear written statement that you are requesting a money-back refund under the Xeela 30-Day Money-Back Guarantee;

  • a brief explanation of why you are dissatisfied with your Xeela Fitness experience or results; and

  • your order, receipt, or transaction information if requested by Xeela.

Once your request is received, Xeela will review your account and applicable activity records to verify eligibility.

Submission of a refund request does not automatically guarantee approval. All eligibility requirements must first be satisfied and verified.

4. Refund Approval and Processing

If Xeela verifies that your refund request satisfies the requirements of this Guarantee, your refund will be approved and processed within sixty (60) days of the date Xeela receives your refund request.

Approved refunds will generally be issued to the original payment method used for the qualifying purchase, subject to the rules and processing capabilities of the applicable payment provider, financial institution, app marketplace, or payment processor.

After Xeela processes the refund, additional time may be required for the refunded amount to appear in your account depending on your bank, card issuer, payment provider, or app marketplace.

5. Refund Amount

An approved refund under this Guarantee will be for the full amount paid for the original qualifying subscription purchase.

The Guarantee applies to qualifying monthly and annual subscriptions.

The 30-Day Money-Back Guarantee applies only to the original qualifying purchase and does not create a new 30-day refund eligibility period each time a subscription renews.

Unless otherwise required by applicable law, subscription renewal charges are not covered by this Guarantee.

Once an approved refund is issued, Xeela may terminate access to the applicable subscription and cancel future subscription renewals where Xeela controls the billing relationship.

6. No Free Trial

Subscriptions purchased through a Qualifying Offer are paid subscriptions and do not include a free trial unless expressly stated otherwise at checkout.

Your subscription begins when your purchase is completed, and the applicable subscription fee is charged at that time.

The 30-Day Money-Back Guarantee is not a free trial. Customers must satisfy the eligibility requirements set forth in these Guarantee Terms in order to qualify for a refund.

7. Subscription Renewal and Cancellation

Unless otherwise disclosed at checkout, your subscription may automatically renew in accordance with the subscription and billing terms presented at the time of purchase.

Requesting a refund under this Guarantee is separate from canceling your subscription.

Canceling a subscription generally prevents future renewal charges but does not automatically entitle you to a refund of a previous payment.

If an approved refund is issued under this Guarantee, Xeela may cancel future renewal of the applicable subscription where Xeela controls subscription billing.

If your subscription is managed by Apple, Google Play, or another third-party marketplace or payment provider, you may also be required to manage or cancel your subscription through that provider.

8. Non-Eligible Refund Requests

Unless otherwise required by applicable law, a refund request may be denied if (but not limited to):

  • the subscription was not purchased through a Qualifying Offer;

  • the refund request was submitted more than 30 calendar days after the original qualifying purchase;

  • fewer than five (5) workouts were fully completed within the applicable 30-day period;

  • one or more claimed workouts were started, opened, previewed, or partially completed but not recorded as fully completed;

  • the customer did not provide a written statement requesting a refund and explaining the reason for the request;

  • Xeela cannot reasonably identify or verify the qualifying purchase;

  • the applicable transaction has already been refunded, reversed, credited, or otherwise reimbursed;

  • the request relates to a subscription renewal rather than the original qualifying purchase;

  • materially false or misleading information is provided in connection with the request;

  • workout, account, or activity records have been manipulated or falsified; or

  • Xeela reasonably determines that the Guarantee is being used fraudulently or abusively.

9. Workout Completion Records

For purposes of determining eligibility, Xeela’s backend systems and account activity records will serve as the primary record of whether a workout was fully completed.

A workout will count toward the five-workout minimum only when Xeela’s records indicate that the workout was fully completed.

Opening a workout, beginning a workout without finishing it, previewing workout content, or partially completing a workout does not count toward the five-workout requirement.

If you believe there is an error in your workout-completion records due to a technical issue, you may identify the issue in your refund request and Xeela may review available technical and account information before making a final determination.

10. Third-Party Billing Platforms

If your qualifying subscription was purchased or billed through Apple, Google Play, or another third-party marketplace or payment provider, the manner in which a refund is issued may also be subject to that provider’s refund, billing, and subscription procedures.

Xeela may require reasonable cooperation from you to complete any steps required by the applicable payment platform.

Where a third-party platform controls refund processing, Xeela will process or direct eligible requests in accordance with the applicable platform’s requirements.

11. Duplicate Refunds, Chargebacks, and Payment Disputes

A customer may not receive more than one reimbursement for the same transaction.

If a qualifying transaction has already been refunded, reversed, credited, reimbursed, disputed, or recovered through Xeela, a bank, card issuer, payment processor, app marketplace, chargeback, or other payment-dispute process, Xeela will not issue an additional refund for the same transaction.

Customers with questions or concerns regarding billing or refund eligibility are encouraged to contact customercare@xeelafitness.com so Xeela has an opportunity to review and resolve the matter.

Nothing in these Guarantee Terms limits any rights or remedies available to you under applicable law or applicable payment-network rules.

12. Fraud and Abuse Prevention

Xeela reserves the right to use reasonable account, transaction, subscription, and application-activity information to verify eligibility and protect Xeela and its customers from fraudulent or abusive refund requests.

Examples of prohibited abuse may include:

  • manipulating or falsifying workout-completion records;

  • creating or using multiple accounts for the purpose of obtaining repeated refunds;

  • submitting duplicate refund requests;

  • providing materially inaccurate account or transaction information;

  • requesting a refund for a transaction that has already been reimbursed through another method; or

  • otherwise attempting to misuse or circumvent the terms of the Guarantee.

Fraudulent or abusive activity may result in denial of the refund request and restriction or termination of the applicable account, subject to applicable law.

13. Relationship to Other Xeela Terms

These Guarantee Terms supplement the Xeela Fitness Terms of Service, Subscription Terms, and Privacy Policy.

If these Guarantee Terms conflict with Xeela’s general refund terms with respect to a purchase made through a Qualifying Offer, these Guarantee Terms will control with respect to that qualifying purchase.

Nothing in these Guarantee Terms limits any refund, cancellation, withdrawal, or other consumer right that cannot legally be waived under applicable law.

14. Contact Us

Questions or refund requests regarding the Xeela 30-Day Money-Back Guarantee should be sent to:

Xeela Fitness
Email: customercare@xeelafitness.com